Privacy Policy

last revised: April, 2024

VisionHQ, LLC (hereinafter referred to as "our", "we", "us", or "VisionHQ") takes all data and privacy concerns seriously. Through the course of our business, the related platforms, products, and services available (the "Services") that are owned and operated by VisionHQ, are also often provided on behalf of a dentist providing services to a patient. This includes the website (the “Site”), as well as any software and any communication methods provided in conjunction with the use of our dental software platform. 

We care about online privacy and want you to know how we collect, use, share, and protect information about you and the choices you have regarding our use of your information. If you have any questions concerning this Privacy Policy, please email us at We may change or add to this Privacy Policy from time to time, so we encourage you to review it periodically. 


This Privacy Policy applies to the collection of personal information from users of the Services, including any updated and new products or services that may be offered in the future by VisionHQ. It relates to information we collect from you, including personally identifying information (also referred to as "PII") and information that does not identify you personally. PII may include, for example, some or all of the following: your name, mailing address, email address, telephone number, mobile phone number, passwords, credit/debit card information, user name, and password. This Privacy Policy is incorporated into and subject to our Terms and Conditions that apply to use of this Site. By using the Services and this Site, you consent to our Terms and Conditions and Privacy Policy, including our use and disclosure of your personal information as stated in this Privacy Policy, whether or not you sign up for an account with us.

information collected and used by visionhq

When users sign up for an account, VisionHQ collects user-submitted information such as name, mailing address, telephone number, and email address. VisionHQ uses that information to authenticate users and to send notifications and alerts to users relating to, without limitation, the Services and other opportunities. 

As is standard practice, VisionHQ also logs non-personally identifiable information, including IP address, profile information, aggregate user data, and browser type, from the Site. This data is used to improve the Site services, to analyze trends, to administer the Site, to track users’ movements around the Site, and to gather demographic information about our user base as a whole. VisionHQ will not use the information collected to market directly to that user. User IP addresses are recorded for security and monitoring purposes. 

In addition, VisionHQ uses pixel tags - tiny graphic images - to tell us what parts of the Site have been visited or to measure the effectiveness of searches users perform on the Site. Pixel tags also enable us to send email messages in a format that users can read. And they tell us whether emails have been opened to ensure that we are only sending messages that are of interest to our users. 

VisionHQ may also use a user’s email address to send updates, a newsletter, or news regarding the Services. VisionHQ may send email messages that use a "click-through URL" linked to content on the Site. When a user clicks one of these URLs, they pass through our web server before arriving at the destination web page. VisionHQ tracks this click-through data to help determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email. 

Users who no longer wish to receive promotional messages or updates may choose not to by opting out. To opt out, click on “unsubscribe” from the email (if available) or reply with the word “unsubscribe” in the subject line of the email. You can also forward the email to with the same “unsubscribe” message. All notification emails and VisionHQ newsletters also include the above instructions for opting out of those communications in the future. Note that users who have opted out of promotional messages or updates may still receive email messages from VisionHQ where necessary to provide a Service you have requested or where necessary to inform you of critical information relating to your use of the Site. 

We use the information that we collect to develop, deliver, and improve our products, Services, and other offerings. In cases where you use a mobile device to access the Site and use the Services, we may receive information about the location of your device. We may use this information to develop, deliver, and improve our products, Services, and other offerings. 

use of cookies

VisionHQ uses cookies to store users' preferences and to record session information, for purposes including: (i) to customize Site content based on browser type and user profile information; (ii) to help track usage to help us understand which parts of the Site are most popular, where our visitors are going, and how much time they spend there; (iii) to make usage of our Site even more rewarding as well as to study the effectiveness of our user communications, and (iv) to customize each visitor's experience and provide greater convenience. The cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, e.g., your email address. You may be able to configure your browser to accept or reject all or some cookies, or notify you when a cookie is set -- each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences -- however, you must enable cookies from VisionHQ in order to use most functions on the Site. 


This Site may contain links to third-party websites. VisionHQ is not responsible for the privacy policies and/or practices on other sites. When linking to another site, a user should read the privacy policy stated on that site. Our Privacy Policy only governs information collected on the Site. 

correcting, updating and removing information

VisionHQ users may modify or remove any of the information contained in their account profile at any time by logging into their account and accessing features such as Edit Profile and Account Settings. If a user does not have that capacity because someone purchased VisionHQ on their behalf, they must contact the account owner to request the deletion of their account. 


VisionHQ user accounts are secured by user-created passwords. VisionHQ takes precautions to ensure that account information is kept private. VisionHQ uses reasonable measures such as encryption to protect private information that is stored within our database against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction, and we restrict access to such private information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff. Among these measures, when you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer (SSL) technology, which creates an encrypted connection between you and our systems. Once we collect your credit card or debit card information, it is stored encrypted on restricted-access computers that are not directly accessible via the Internet. Please note that no method of electronic transmission or storage is 100% secure, however, VisionHQ cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of member information at any time. Users are urged to also take precautions to protect their personal data by changing passwords often using a combination of letters and numbers, as well as using a secure web browser. For any additional information about the security measures VisionHQ uses on the Site, please contact us at

sharing and disclosure of information visionhq collects

Except as otherwise described in this Privacy Policy, VisionHQ will not disclose personal information to any third party unless it believes that disclosure is necessary: (1) to conform to legal requirements or to respond to a subpoena, search warrant, or other legal process received by VisionHQ, whether or not a response is required by applicable law; (2) to enforce the General Terms and Conditions or to protect our rights; or (3) to protect the safety of members of the public and users of the Services. VisionHQ reserves the right to transfer personal information to a successor in interest that acquires rights to that information as a result of the sale of VisionHQ or substantially all of its assets to that successor in interest. VisionHQ takes your privacy very seriously. VisionHQ does not sell or rent your contact information to other marketers. To help us provide superior service, your personal information may be shared internally within VisionHQ. There are also times when VisionHQ may make certain personal information about you available to companies that VisionHQ has a strategic relationship with or that perform work for VisionHQ to provide products and services to you on our behalf. For example, these companies may help us process information, deliver products to you, manage, and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with VisionHQ’s policies. Without such information being made available, it may be difficult for you to purchase products or Services, have products or Services delivered to you, receive customer service, provide us feedback to improve our products and services or access certain services, offers, and content on the Site. 

privacy of children

This Site and our Services are oriented toward a general audience and intended for adults only. We do not knowingly collect personally identifiable information from those under the age of thirteen (13). If you believe that we have inadvertently collected personally identifiable information from a person under thirteen (13), please contact us so that we can investigate and take any necessary remedial measures. 

changes in our privacy policy

From time to time VisionHQ may make changes to its Privacy Policy. The most recent version of the Privacy Policy will be posted on the Site, with the "Revised Date" posted at the top of the Policy. If we make any material changes to our Privacy Policy or how we handle your personal information, you will know because the Revised Date of the Privacy Policy will change. If we make a significant or material change in the way we use your PII, we will post a more prominent notice (including, for certain services, email notification of Privacy Policy changes where possible) in advance of any such change for thirty (30) days where feasible. A user is bound by any changes to the Privacy Policy upon use of the Site after those changes have been posted.

contacting us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at: Physical inquiries can be sent to the following address: 

VisionHQ, LLC Attn: Legal Department - Privacy 8311 Brier Creek Pkwy; Ste 105 PMB 99 Raleigh, NC 27617


Any disputes regarding this Privacy Policy are subject to our Terms and Conditions and will be governed by the laws of the State of North Carolina, applicable to agreements made and performed there.